مجلس أبوظبي للتعليم يطلب مدير خدمة عملاء – راتب يصل الي 55,000 درهماً

Customer Services Transformation Manager (Nationals Only)
Abu Dhabi Education Council (ADEC)
مجلس ابوظبي للتعليم
– Assigning Responsibilities:
Devise work plans and schedules pertaining to the customer Transformation journey.
Manage all transformation program resources
-People Management:
Perform periodic performance appraisals for line reports and other stuff in coordination with HR division & prepare performance reports by the operations director.
– Quality:
review and quality assure all services and work products delivered by the Transformation Team to ensure compliance with established policies and procedures and strategic alignment.

Organisational Role:
-Goal Setting
-Budgeting
– Reporting
– Technology
– Policies, Procedures & Processes

Skills
– Budget Development and control
– Customer Service Center Operations
– Customer Service Provision
– Data Collection & Analysis
– Financial Accounting Practices, Principles & Standards
– Financial Analysis
– Organization Design
– Organizational Strategy

Education
Business or Education

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